E-Concierging Availability, Monday to Friday from 10:00 am – 6:00 pm (UAE Time)
A portion for every purchase goes to those in need around the world
Made in United Arab Emirates
Women’s & Kids’ Collection -Launching Soon..
E-Concierging Availability, Monday to Friday from 10:00 am – 6:00 pm (UAE Time)
A portion for every purchase goes to those in need around the world
Made in United Arab Emirates
Women’s & Kids’ Collection -Launching Soon..
Select your task to view all related FAQs
We gladly accept returns for all items within 14 days of delivery.
To be eligible for a return, items must be unworn, with original tags attached, and returned in the same bag they arrived in. Refunds will be processed within 48 hours of receiving the returned items. Please note that it may take 5-7 business days for the refund to appear in your account, depending on your bank’s processing time
At this time, we do not offer exchanges. However, you are welcome to return your item and place a new order for the desired product.
You can easily process your free return by visiting the following link:
returns and refund link page
If you have any questions or need further support, our Customer Service team is here to help. We are available every day from 10 AM to 6 PM (UAE time) through the following channels:
Once your returned items pass the quality check, we will process your refund within 48 hours.
Refunds to your card may take 5-7 business days to reflect, depending on your bank’s processing
time.
No, each order must be returned separately, with items packaged individually according to their
respective orders.
If you’d like to check the status of your return, please reach out to our Customer Experience team.
We’re here to assist you from Monday to Friday, 10 AM to 6 PM (UAE time), through the following
channels:
We’ll respond to your inquiry as soon as possible!
We’re here to help with any questions!
At CarryOn, we want you to be completely satisfied with your purchase. That’s why we offer free
returns within 7 days of receiving your items. To ensure a smooth process and to protect both our
customers and our company, the following conditions apply:
• Items must be unworn, in the original condition they were received, with all tags
attached, and packaged in the original bag.
• Since all items are carefully inspected before being shipped, we cannot accept
returns for products that are damaged, missing parts, or show signs of use.
Once your return is received and approved, we will process your refund within 48 hours. Please allow
5-7 business days for the refund to reflect in your account, depending on your bank’s processing
times.
If you need assistance, our Customer Service team is available every day from 10 AM to 6 PM (UAE
time) through the following channels:
To keep your CarryOn products looking their best, please follow these care instructions based on the
fabric type:
• Softskin100©️ | Organic Fleece | SMLS100©️ | Cotton Poplin | COTTONRIB100©️ |
COTTONSEY100©️ | Washed Cotton Jersey
• Machine wash cold on a gentle cycle.
• Cool iron on reverse side.
• Avoid bleach, tumble drying, and dry cleaning.
• PRFRM100©️
• Machine wash cold on a gentle cycle.
• Do not iron, bleach, dry clean, or tumble dry.
• Re-Crink100©️
• Hand wash cold on a gentle cycle.
• Do not iron, bleach, dry clean, or tumble dry.
• Re-Shell100©️
• Hand wash cold on a gentle cycle or dry clean.
• Do not iron, bleach, or tumble dry.
• Re-Form100©️
• Dry clean only.
• Use a low-heat iron if needed.
• Do not wash, bleach, or tumble dry.
• PLEATHER©️
• Wipe clean with a damp cloth.
• Do not wash, bleach, tumble dry, iron, or dry clean.
Always follow these instructions to ensure the longevity and quality of your CarryOn products!
At CarryOn, sustainability is at the heart of everything we do. From fabrics to packaging, every
element is thoughtfully designed to minimize our environmental impact. Here’s how we ensure the
highest standards of sustainability and cleanliness:
• Eco-Friendly Materials: All our fabrics and packaging are 100% sustainable and
environmentally friendly, reflecting our commitment to a greener planet.
• Locally Produced: Our products are proudly made in the UAE, where our factory
operates locally to reduce our carbon footprint and ensure the highest quality standards.
• Hygiene & Cleanliness: We prioritize hygiene at every step. Our garments are
thoroughly sanitized and handled with care to ensure they arrive to you in pristine, safe condition.
While we recognize that achieving complete sustainability in the modern world can be challenging,
such as with delivery vehicles and office operations, we are continuously striving to improve.
We also embrace a “made-to-last, not to waste” philosophy:
• Limited Quantities: To avoid overproduction, we create our collections in small
batches. Each piece comes with a unique label indicating its number in the series, ensuring
exclusivity and transparency.
By choosing CarryOn, you’re not only investing in high-quality, stylish apparel but also contributing to
a cleaner, more sustainable future.
At CarryOn, we are committed to sustainability and innovation. Here’s how we craft our high-quality,
eco-friendly fabrics:
• SOFTSKIN100©️
This advanced fabric is made from 80% recycled polyester and 20% recycled spandex, making it 100%
sustainable. It begins with waste plastic water bottles that are cleaned, shredded, melted, and
transformed into yarn. The yarn is then brushed and woven to create our soft, durable fabric.
SOFTSKIN100©️ is certified sustainable, holding the prestigious Global Recycle Standard (GRS)
certification by Control Union.
• Organic Bamboo
Our bamboo fabric is made by breaking down bamboo pulp into cellulose and spinning it into fibers.
This process results in a material that is both eco-friendly and luxurious. Our bamboo is FSC and
OEKO-TEX certified, ensuring sustainability and safety.
• Organic Cotton
CarryOn’s organic cotton blends 95% organic cotton with 5% recycled elastane for added stretch.
Ethically sourced from India, our cotton is GOTS and OEKO-TEX certified, guaranteeing high standards
of sustainability and ethical production.
• RE-SHELL100©️
This fabric, used in our outerwear, is crafted from 100% recycled crinkled nylon. It is colored with
low-impact dyes and certified by OEKO-TEX and GRS, ensuring both quality and environmental
responsibility.
• RE-DOWN100©️
Designed for warmth and comfort, RE-DOWN100©️ combines 100% recycled crinkled nylon with a
filling made entirely of recycled polyester. Like RE-SHELL100©️, it meets OEKO-TEX and GRS
certification standards.
Each of our fabrics reflects our dedication to creating stylish, durable products with minimal
environmental impact, so you can wear your values with pride.
